Bluehost - Some Reviews

Bluehost, generally support is not good, web services for freebies as i read ... 

- We wanted to upgrade our account to the pro account and they messed up the backend of switching over from one server to the next. When we tried to call "tech" support, no one could help us and led us to various dead ends- one being to backup all of our websites which took ten hours and did nothing. We lost thousands of dollars in our worth of time by trying to fix their mistake. We finally received help from a tech who said that normally, the hosting company would not support switching over files from the backend which is ridiculous since everything that was supposed to be switched over from one server to the other was not switched over by them! Our websites were down for two days at this point and while this sixth tech helped us, he had to cap his time because bluehost would not allow him to help us any further - I am completely outraged and disappointed that "upgrading" was like "downgrading" because we are paying more for hosting in which they broke links, plugins, switched around other various files that did not exist before, and did not wish to fix their mistake. The thing that really got to me was when I was giving the supervisor feedback, all he said was that the support could not help us any more because our website developer should have known how to fix this. Well, 1. how would the website developer know what the server was in the beginning that we used versus the one that they changed it to? 2. Why couldn't the first five of your tech guys identify this issue if this is such a routine change? He had no answer to the first question and to the second question he just said that the last tech we talked to had to delve "deeper" and that is why he could not stay helping us - how does that answer my second question? He was no help at all and just basically said well now that you know how we messed up your site, you can fix it now. I definitely do not suggest going to the hosting company because the customer service is horrible, and don't upgrade if you want the same quality of service that you get before you upgrade.

- And i actually mean it.

Bluehost with their extra ordinary service and support have build an amazing reputation around the silicon valley. Before becoming a customer i was to know 1 basic thing, whether there would be someone to hear me when i am having trouble regarding my site, whether someone would be available to troubleshoot my problems.

Well, I can assure you one thing, any and every support queries are handled by the folks at bluehost on priority basis .

The customers of bluehost do not need to be some computer expert or a programmer.

If u have the basic knowledge to express the problem you are facing in the simplest of language, then you can be assured that bluehost has interpreted your problem and are well on the way to solve it.

Bluehost has the best customer support and thats what makes it stand among its competitors.

Blueshost is suitable for all kinds of customer.

If u have few thousand visitors or a few million everyday, you can be assured that bluehost can stand erect with the traffic and still run smoothly.

I would certainly recommend bluehost to everyone around.

It is a landmark in the field of web hosting. Blue host stands for creating new heights everyday in this field everyday.

- Pros: BlueHost Provides sufficient features, freebies and has exceeded their guaranteed uptime.

- Cons: Their support isn't the best, but who's is. I'm not sure whether it's outsourced or not, but either way i recommend using their email system, because you get much more prompt & helpful responses.

- I am a person that don't usually give bad opinions but I had many problems with my bluehost account, where I have 3 websites.

I had to call like 12 times (calls in different days) when I was experiencing problems accessing my account. My account was not accessible and they did not know why. That problem was happening more or less about the same time every day (the server was not responding).

I have been with this problems during more than a month.

They told me many times that they would move my account to another server but I still don't now if they did.

Today(April 15, 2013), It is worse: none of my sites in bluehost does not respond(not only http but ftp, ping, trace...). Bluehost itself does NOT respond(www.bluehost.com). And when you call and try to get to the technical support both numbers(international and local) hang up. So, nothing works.

I will be moving shortly. And I don't want to start with what I spent in phone calls since I am from out of EEUU.